Unified Communication is an important tool to provide efficiency between users and applications. Some features like corporate contact lists, voicemails, call forwarding and conferencing improves user productivity and time burdens.
One of the advantages of unified communication is that it reduces costs. Building up a separate VoIP network, you won’t have to purchase a new 2nd network and you’ll save on maintenance and management costs. With centralized management capabilities, you can act faster and proactively for problem management. Companies with more than a single branch will reduce their costs of long distance and international calls.
Another advantage of having a unified communication infrastructure is that you have more development and integration options for your in-house applications. With the open source development capabilities, you can provide better customer services systems and integrate CRM-ERP applications within the blink of an eye. Provides much better analysis with improved reporting system.